How to cancel in-advance booking?

You can cancel in-advance booking anytime before the driver arrives at the pick-up location. To cancel a ride:

  1. Open the Moovn app
  2. Tap on top left “Menu” icon and select “My Rides”
  3. Tap on “Upcoming” to view your upcoming rides
  4. Tap on the “Ride” to view ride details
  5. On the “Ride details” screen, tap “Cancel Trip”
  6. Tap “YES” confirm or “NO” to continue with the ride
  7. Select appropriate reason for cancelling the ride
  8. Your ride is now cancelled. Tap “OK” to exit

Note, cancellation fees may apply to compensate your driver for their time and gas.